Digital Marketing Retainer - The Flexible Choice

As soon as you submit this form our system will send you an instant proposal which goes into much more detail about our retainer services. This retainer proposal will explain exactly how our retainers work, the benefits, limitations, how change requests work and what you can expect.

We do our best to answer all questions to streamline the process and save time for both parties, but we also leave open and encourage that we get on an initial call so we can learn more about you, your business and your goals, and you get the opportunity to ask us any questions related to the proposed services.

We’re in the business of streamlining operations and promoting business growth for our clients, so our processes reflect this. Our monthly digital marketing retainers are the most common service we provide to our clients because they are flexible, allowing you to make changes to the budget and the direction when you need to.

Initially after signing up, we’ll either converse over email or a call (your choice) and get an understanding on exactly what it is you want to achieve from our business relationship. It could be building something, promoting your goods and services, streamlining operations, whatever you need, provided it’s on of the 30+ services we offer.

After we’ve understood the direction, we’ll start working on achieving the desired outcome based on how ever many hours you’ve allocated on a month to month basis. You can change this monthly allocation, put it on hold, or cancel outright at any time with 30 days notice.

The goal is simple, we become your digital marketing team ready to work for you based on your requirements, when you need the work done. No need to hire a full time digital marketer, or sign a long term expensive commitment. 

All pricing will be reveled within the retainer proposal and is upfront and transparent. We do have a minimum commitment that needs to be meet on a month to month basis to keep the contract alive and all payments are upfront at the start of every monthly installment. 

You can cancel yourself at any time through our platform, or by getting in touch with your dedicated team member.

Communication is done via our dashboard and email unless a consultation or deeper discussion is required. 

Progress reports covering all the work we’ve completed on a month to month basis are shared directly through our marketing software. We manage our projects via ClickUp, and your own projects will be shared with you via our custom dashboards. This ensures you know exactly what we’re working on, what tasks are comming up and what’s been completed. We pride ourselves in being the most transparent digital agency in New Zealand.

You will also have the ability to send in change requests directly from this dashboard, letting us know of changes you want to make to the campaign, priorities if you have them, and of course you can book a call at any time.

No. The retainer we send will share more details, but in short, all our contracts are month to month unless it’s project based. 

You can cancel with 30 days notice if you no longer want us working on your project, or access to our dashboard. You can also put the contract on hold, while retaining full access to our marketing software by switching to our base retainer fee which provides you with all dashboards & access to our software, without the ongoing investment into marketing services.

This depends on the retainer you choose. We understand every business is different and has a different budget for marketing. Our retainer’s reflect this, giving you options to choose the monthly budget based on your requirements. 

Within our proposal, we’ll outline which services are covered by which retainer level. This is solely based on our experience with ROI for our customers. Some services require a larger budget and spreading the service over a longer period, doesn’t provide a good solution that we recommend. In those cases, that service is only available for higher tiers where we can be confident in providing results within a satisfactory timeline. 

You can upgrade or downgrade your retainers through our software or by getting in touch at any time. The changes will take effect from the next billing cycle.

As mentioned above, in some cases services are not available within lower tier retainer levels due to extended timelines from lower budgets. In this case, services we were working on that are bound by higher tier will be put on hold and a change in strategy will be discussed based on the new ongoing monthly budget.

This is a very common occurrence with our services. Higher tiers, which allow for more robust budgets allow for more simultaneous projects. If you’re on a lower tier, you may only have funds available for one service, for example Google Ads. While higher tiers may have 2 or 3 services stacked on top of each other, for example Google Ads, Conversion Rate Optimisation & Search Engine Optimisation.

Our team is experienced with all of our services, and will work on the most pressing, highest opportunities first. This is based on balancing your goals, with our knowledge in marketing NZ businesses. You will be able to see the strategy we create via our project management dashboads, and can make a request to change priorities if you are sure the change is the right move.